Consumer Affairs & Customer Care Question Paper 2025 [Gauhati University BCom 6th Semester]

Official Gauhati University BCom 6th Semester Consumer Affairs and Customer Care Question Paper 2025 for NEP FYUGP exam preparation.

University: Gauhati University

Subject: Consumer Affairs and Customer Care

Paper: COM–HE–6026 (CACC)

Total Marks: 80

Duration: 3 Hours

Instruction: Answer either in English or Assamese.

1. Answer the following as directed 1×10 = 10

iWhat is the highest price that can be charged for a product?

(a) Minimum Retail Price

(b) Maximum Retail Price

(c) Many Retail Price

(d) Major Retail Price

iiWhich is the supreme adjudicatory body?

iiiAn appeal against the order of National Commission may be filed within ______ days by the aggrieved party.

ivWhat is the full form of FSSAI?

vNational Consumer Helpline provides advice, information and guidance to empower consumers.

True / False

viAngry consumer who voice complaints and also show brand switching behaviour are known as

(a) Passives

(b) Voicers

(c) Irates

(d) Activists

viiThe chairperson of TRAI can hold office for five years.

True / False

viiiWhich type of complaints are dismissed by Consumer Commission?

(a) Unfair Trade Practices

(b) Consumer complaints

(c) Frivolous and vexatious complaints

(d) Medical negligence

ixWhen was ISO founded?

(a) 23 Feb 1947

(b) 23 Feb 1948

(c) 23 Feb 1949

(d) 23 Feb 1950

xConsumer Protection Act provides statutory recognition to six rights of consumers.

True / False

2. Answer the following questions 2×5 = 10

iWho can file a complaint?

iiState two functions of consumer organisations.

iiiPoint out two benefits of AGMARK.

ivWrite two responsibilities of consumers.

vDefine deficiency according to Consumer Protection Act.

3. Answer any four questions 5×4 = 20

iExplain the types of complaints entertained by Banking Ombudsman.

iiWhat are the levels of packaging? State two functions of labelling. 3+2=5

iiiState the relief or remedy available to a complainant.

ivWhat are the benefits of product testing?

vWrite a short note on unfair trade practice.

viWhat are the different ways for effective external complaint handling system?

4. Answer any four questions in about 600 words 10×4 = 40

iWhat are the causes of customer dissatisfaction? Discuss private and public actions taken by dissatisfied consumers. 4+6=10

iiObjectives and role of ASCI. Regulations related to advertising. 4+6=10

iiiProcedure for filing a complaint. Provisions of penalties under Consumer Protection Act. 5+5=10

ivWhat is BIS? Explain its role. 3+7=10

vExplain forms of market structure with merits and demerits.

viDescribe the evolution of consumer movement in India.

viiComposition, jurisdiction and power of State Consumer Dispute Redressal Commission.

viiiWhat are Consumer Protection Councils? Explain the different councils. 2+8=10

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