Below is the official Gauhati University BCom 6th Semester Consumer Affairs and Customer Care Question Paper 2024 examination held for Gauhati University B.Com 6th Semester students. This includes both the Honours Elective (COM-HE-6026) and Regular (COM-RE-6086) papers.
Paper: COM-HE-6026 (Honours Elective)
Full Marks: 80
Time: 3 Hours
Figures in the margin indicate full marks.
Section 1: Objective Questions (10 Marks)
- Answer the following as directed:(i) There is freedom of ______ in the market. (Fill in the gap)(ii) Customer dissatisfaction happens when purchased products or services fall beyond their _______. (Fill in the gap)(iii) Write the full form of DCDRF.(iv) What creates a uniform price policy throughout the country?(v) Which date is observed as World Consumer Day?(vi) COPRA is related to:a) Environment-friendly productsb) Organic productsc) Protection of Consumer Rightsd) Child Rights (Choose the correct option)(vii) Which of the following certificates is required for jewellers in the market?a) FPO markb) BIS Hallmarkc) AGMARKd) None of the above (Choose the correct option)(viii) Who issues the ISI mark in India?a) Food Safety and Standard Authority of Indiab) National Standard Organisation of Indiac) Bureau of Indian Standardd) Both (b) and (c) (Choose the correct option)(ix) Which of the following is not related to the right to choose as per the Consumer Protection Act?a) Right to select only specific products or servicesb) Right to access a variety of products or servicesc) Right to be assured of satisfactory qualityd) None of the above (Choose the correct option)(x) The Central Consumer Protection Authority is a Regulatory Body. (True/False)
Section 2: Short Questions (10 Marks)
- Answer the following briefly:(i) What is service?(ii) State two distinctions between wholesale price and retail price.(iii) What is Pecuniary Jurisdiction?(iv) State two grounds for deficiency in service for complaint registration.(v) Define MRP (Maximum Retail Price).
Section 3: Descriptive Questions (20 Marks)
- Answer any four of the following:(i) What alternatives are available to dissatisfied consumers?(ii) Write a note on consumer complaining behavior.(iii) How can mediation help in resolving consumer disputes?(iv) Discuss recent developments in Citizen Charter for consumer protection in India.(v) Briefly explain provisions for penalties against unfair trade practices.(vi) How are consumer complaints handled in the telecom sector?
Section 4: Long Questions (40 Marks)
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Answer the following:(i) Explain the various forms of market structures, their merits, and demerits.OrBriefly outline the recent developments in consumer protection in India.(ii) Explain the corporate and public redressal systems.OrDescribe the advisory and adjudicatory bodies under the Consumer Protection Act.(iii) Discuss the composition, jurisdiction, and power of the National Consumer Dispute Redressal Forum.OrHighlight the salient features of the Consumer Protection Act, 2019.(iv) Explain the BIS Hallmarking Scheme and its benefits for customers and society.OrDiscuss the functions of the State Electricity Regulatory Commission in redressing consumer grievances.
Paper: COM-RE-6086 (Regular)
Full Marks: 80
Time: 3 Hours
Section 1: Objective Questions (10 Marks)
- Answer the following as directed:(a) Write the full forms of TRAI and CERC.(b) A ______ is an individual or organization who consumes goods and services. (Fill in the gap)(c) ______ is the main statutory body of the power sector in India. (Fill in the gap)(d) The RBI introduced the Ombudsman Scheme for digital transactions in ______. (Fill in the gap)(e) Lok Adalat is an economical system for quick redressal of public grievances. (True/False)(f) The Consumer Protection Act, 1986 repealed the Right to Information Act, 2005. (True/False)(g) According to the Consumer Protection Act, 2019, which is not a right of a consumer?i) Right to safetyii) Right to be heardiii) Right to credit purchaseiv) Right to be informed(h) AGMARK stands for the standard of agricultural commodities. (True/False)(i) The State Commission must dispose of an appeal within:i) 120 daysii) 75 daysiii) 100 daysiv) 90 days
Section 2: Short Questions (10 Marks)
- Answer briefly:(a) What is a Banking Ombudsman?(b) Define a consumer under the Consumer Protection Act, 2019.(c) Explain wholesale price and retail price.(d) Mention two characteristics of the Central Consumer Protection Council.(e) State two functions of a consumer organization.
Section 3: Descriptive Questions (20 Marks)
- Answer any four of the following:(a) Discuss the composition and jurisdiction of the National Consumer Dispute Redressal Commission.(b) Explain the role of the Bureau of Indian Standards.(c) What are the differences between packaging and labeling?(d) What is the National Consumer Helpline? State its functions.(e) What are the objectives of the Advertisement Standards Council of India?(f) State the causes of consumer satisfaction and dissatisfaction.
Section 4: Long Questions (40 Marks)
- Answer any four of the following:(a) Discuss the procedure adopted by the District Commission for dispute redressal.(b) Define consumer complaints. Explain the factors affecting consumer complaining behavior.(c) Analyze provisions for penalties for offenses under the Consumer Protection Act.(d) Define Banking Ombudsman. Discuss the process for filing complaints regarding digital transactions.(e) Define ISO. Discuss its standards and principles.(f) Write short notes on:i) IRDAii) FSSAI(g) What is Maximum Retail Price? Discuss its merits and demerits.(h) Explain the rights and responsibilities of consumers under the Consumer Protection Act, 2019.
This question paper is a comprehensive guide to the 2024 Consumer Affairs and Customer Care examination for Gauhati University B.Com 6th Semester students. It offers valuable insights into the exam format, covering both Honours Elective (COM-HE-6026) and Regular (COM-RE-6086) papers. Use this resource to understand the question patterns, enhance your preparation, and approach your exams with confidence. Remember, thorough preparation and clarity of concepts are the keys to success.
Best wishes for your exams and future endeavors! Stay focused, work hard, and achieve your goals!