Unit Wise Notes
Unit 1: Conceptual Framework
Unit 2: The Consumer Protection Act, 1986 (CPA)
Unit 3: Grievance Redress Mechanism
Unit 4: Industry Regulators & Consumer Protection
Unit 5: Consumer Protection in India
Why Study Consumer Affairs and Customer Care?
Consumer protection is a crucial subject in today's business and legal environment. As consumers, we have certain rights and responsibilities, and businesses must adhere to ethical practices. This subject helps students:
Understand consumer rights and laws
Learn about legal frameworks like the Consumer Protection Act, 1986 (CPA)
Know how grievance redress mechanisms work
Understand the role of industry regulators in consumer protection
Analyze consumer-related issues in India and globally
These concepts are highly relevant for BCom students pursuing careers in business, law, and finance. Mastering this subject will not only help you score well in exams but also prepare you for real-world business scenarios.
These Consumer Affairs and Customer Care notes for Gauhati University BCom 6th Semester will help students understand the subject and prepare effectively for exams. Bookmark this page for future reference and stay updated with more BCom study materials.