Consumer Affairs and Customer Care Notes [Gauhati University BCom 6th Semester CBCS]

In this post, we provided Consumer Affairs and Customer Care notes for Gauhati University BCom 6th Semester students. These notes cover key topics such as consumer rights, grievance redress mechanisms, industry regulations, and legal frameworks to help students prepare for exams effectively.

Unit Wise Notes

Unit 1: Conceptual Framework

Unit 2: The Consumer Protection Act, 1986 (CPA)

Unit 3: Grievance Redress Mechanism

Unit 4: Industry Regulators & Consumer Protection

Unit 5: Consumer Protection in India

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Why Study Consumer Affairs and Customer Care?

Consumer protection is a crucial subject in today's business and legal environment. As consumers, we have certain rights and responsibilities, and businesses must adhere to ethical practices. This subject helps students:

• Understand consumer rights and laws

• Learn about legal frameworks like the Consumer Protection Act, 1986 (CPA)

• Know how grievance redress mechanisms work

• Understand the role of industry regulators in consumer protection

• Analyze consumer-related issues in India and globally

These concepts are highly relevant for BCom students pursuing careers in business, law, and finance. Mastering this subject will not only help you score well in exams but also prepare you for real-world business scenarios.

These Consumer Affairs and Customer Care notes for Gauhati University BCom 6th Semester will help students understand the subject and prepare effectively for exams. Bookmark this page for future reference and stay updated with more BCom study materials.