Consumer Affairs and Customer Care Question Paper'2023 GU | [Gauhati University BCom 6th Sem CBCS]

In this Post we have uploaded Consumer Affairs AND Customer Care Question Paper 2023, B.Com 6th Sem Gauhati University (GU). which Can be Very Useful For Your GU B.Com 6th Semester Sessional or Final Semester Examination. B.com 6th Consumer Affairs and Customer Care Question paper 2023 in PDF Gauhati University (GU).

GAUHATI UNIVERSITY BCOM 6TH SEM

Consumer Affairs and Customer Care

QUESTION PAPER 2023

(HONOURS)

Paper COM-HE-6026

(Consumer Affairs and Customer Care)

Full Marks: 80

Time: 3 hours

1. Answer the following as directed:

(i) In Monopoly market, price of goods and services is fully controlled by one seller.

(Fill in the gap)

(ii) The term_______describes the handling of customers' complain within a (Fill in the gap) company.

(iii) Write the full form of IRDA. 

(iv) Which standard mark is printed on gold jewellery ? 

(v) ______is the highest price that can be charged for a product. 

(Fill in the gap) 

(vi) What is the pecuniary jurisdiction limit for District Forum ?

(vii) Professional Tax is levied and collected by whom in India ?

(viii) In case of death of a consumer, his/ her legal heir can make the complain. (Write true or false ) 

(ix) Write the full form of FSSAI. 

(x) How many members are there in the Board of Governors of ASCI ? 

2. Answer the following questions : 2×5=10 

(i) What is fair price ?

(ii) State the meaning of local taxes. 

(iii) Write two powers of Central Information Commission.

(iv) What is Insurance Ombudsman ?

(v) Write about National Consumer Helpline.

3. Answer any four questions from the following :  5x4 = 20

(i) Distinguish between goods and service. 

(ii) Explain the consumers' rights under Consumer Protection Act, 1986.

(iii) Explain five causes of dissatisfaction of consumers.

(iv) Explain the process of complaint registration under banking ombudsman scheme.

(v) Explain five objectives of ASCI.

(vi) Explain the role of consumer organisations in the protection of consumers.

4. Answer any four questions from the following : 10x4=40

(i) Discuss the evolution of consumer movement in India.

(ii) Explain the nature of market. Briefly discuss the functions of packaging. 5+5=10

(iii) Discuss the functions and powers of TRAI. 5+5=10

(iv) Explain the characteristics and advantages of monopoly market. 5+5=10

(v) Discuss the procedure for filing and hearing of a complaint of a consumer.  

(vi) Discuss the role of Supreme Court under CPA Act, 1986.

(vii) Discuss the merits and demerits of Maximum Retail Price. 5+5=10

(viii) Discuss the consumer grievances redressal mechanism by FSSAI.

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