Consumer Affairs and Consumer Care Question Paper 2025 [Dibrugarh University BCom 4th Sem. NEP]

Dibrugarh University BCom 4th Semester Consumer Affairs and Consumer Care Question Paper 2025 is provided here for students preparing for upcoming examinations. In this post we have provided the Dibrugarh University BCom 4th Semester Consumer Affairs and Consumer Care Question Paper 2025 which is very helpful in exam preparation as it gives you clear idea about Dibrugarh University BCom 4th Semester NEP FYUGP Question Paper pattern and type of questions asked. By using it you can score good marks. You can also access this question paper solution click here.

CONSUMER AFFAIRS AND CONSUMER CARE

BCOM 4th Semester (NEP) June 2025

COMMERCE (Minor)

Paper: COM MINMKT4

Full Marks: 60 | Time: 2 Hours

1. Answer the following as directed (1×5=5)

(a) While purchasing electrical appliances, consumers must look for the _____mark as the quality mark. (Fill in the blank)

(b) ‘Jago Grahak Jago’ is an initiative of the Government of India to promote: (Choose the correct answer)

(i) Good quality

(ii) Quality marks on various goods

(iii) Consumer protection

(iv) Consumer awareness

(c) Who is a consumer as per the Consumer Protection Act, 2019?

(d) Deb purchased a flat for ₹1.5 crores and found it different from what was agreed. Appropriate authority:

(i) State Commission

(ii) District Commission

(iii) National Commission

(iv) Supreme Court (Choose the correct answer)

(e) Which consumer right states that a consumer can file complaint in case of dissatisfaction with goods or services?

2. Write short notes on any three (5×3=15)

(a) Maximum Retail Price

(b) Basic Consumer Rights

(c) Spurious Goods and Services

(d) Unfair Trade Practices

(e) Banking Ombudsman

(f) Wholesale Price vs Retail Price

(g) Grounds for filing complaint under Consumer Protection Act, 2019

3. (a) What is market? Discuss its types. (2+8=10)

Or

(b) Who can file a complaint? Discuss procedure for filing a complaint under Consumer Protection Act, 2019. (2+8=10)

4. (a) What is packaging? Explain essential requirements of good packaging. (3+7=10)

Or

(b) Explain types and objectives of labelling. (5+5=10)

5. (a) Discuss objectives of Consumer Protection Act, 2019. (10)

Or

(b) Discuss redressal machinery under Consumer Protection Act, 2019. (10)

6. (a) Describe one legal case each on medical negligence and defective products. (5+5=10)

Or

(b) Discuss establishment and activities of FSSAI. (5+5=10)

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