AHSEC Class 12 Retail Trade Syllabus 2023
Are you looking for AHSEC Class 12 Retail Trade Syllabus 2023 ? If you want to know about Assam Board AHSEC Class 12 Retail Trade Syllabus- 2023, Then in this post we have discussed what is the Exam Pettern and Syllabus of Retail Trade AHSEC Class 12.
So, you read this post from beginning to end, after that you will get to know about AHSEC HS 2nd Year Retail Trade Syllabus 2023.
AHSEC Higher Secondary Final Year Course Retail Trade Syllabus 2023
CONTENTS | Theory Marks | Unit Total | Practical Marks | Periods |
Part - A (Vocational Skills) |
UNIT 1:Resolve Customer Concerns |
|
|
|
|
| 1.1 Identify and Listen the Customers’ Problems | 2 |
6 |
10 | 7 |
| 1.2 Organizational Procedure to deal with Customer problems | 2 | 7 |
| 1.3 Negotiate to Reassure Customers | 1 | 6 |
| 1.4 Identify Repeated Customer Service Problems and Avoid Repetition | 1 | 6 |
UNIT 2: Delivery of Reliable Service |
|
|
|
|
| 2.1 Procedure of Delivering Reliable Service | 2 |
4 |
10 | 6 |
| 2.2 Review and Maintain Customer Service Delivery | 2 | 6 |
| 2.3 Recording System to Maintain Reliable Customer Service |
| 5 |
| 2.4 Identify the Legal Requirements for Storage of Customer Information |
| 5 |
UNIT 3: Customer Relationship Management |
|
|
|
|
| 3.1 Improve Communication and Customer Relationship Management | 2 |
4 |
10 | 7 |
| 3.2 Balance the Need of Customer and Organization | 1 | 6 |
| 3.3 Exceed Customer Expectations to Develop Relationship | 1 | 7 |
| 3.4 Communicate and Respond Effectively to Customers in Retail Sore/ Mall |
| 5 |
UNIT 4: Continuous Improvement in Services |
|
|
|
|
| 4.1 Plan Improvements in Customer Service based on Customer Feedback | 1 |
3 |
10 | 7 |
| 4.2 Describe the Mechanism for Implementation of Changes in Customer Servi | 1 | 5 |
| 4.3 Review Changes to Promote Continuous Improvement in Customer Service | 1 | 5 |
| 4.4 List Improving Changes in Service |
| 6 |
UNIT 5: Work in Team & Organization |
|
|
|
|
| 5.1 Demonstrate the Organization Standards by Appearance and Behaviour | 2 |
3 |
10 | 7 |
| 5.2 Support Work Team |
| 6 |
| 5.3 Work Effective in Organization |
| 5 |
| 5.4 Help in Planning of Own and Others | 1 | 6 |
Part - B (Employability Skills) |
Unit 1: Communication Skills | 2 |
10 |
- | 15 |
Unit 2: Self-management Skills | 2 | 15 |
Unit 3: Information and Communication Technology Skills | 2 | 15 |
Unit 4: Entrepreneurship Skills | 2 | 15 |
Unit 5: Green Skills | 2 |
|
| Viva-voce | Internal Assessment | 5 |
|
| Direct Observation | Internal Assessment | 5 |
|
| Portfolio | Internal Assessment | 5 |
|
| Project | Internal Assessment | 5 |
|
|
| 30 | 30 | 70 | 180 |
Practical Details for 50 marks
Sl. No. | Topics | Unit | Marks |
1 | Group Discussion | 1, 2, 3, 5 | 10 |
2 | Role Play | 1, 2, 4 | 10 |
3 | Product Display and Presentation/Product Identification | 1, 3, 4 | 10 |
4 | Case Study | 2, 3, 4 | 10 |
5 | Bill/Resume/Job Application/Communication Network/Signage Making/Advertising/Designing of Forms | 1, 2, 3, 4, 5 | 10 |
Retail Trade - Theory
Weightage to Questions
Type of Questions | Pattern of Questions | Distribution of Marks | No. of Questions | Marks |
LA Type | Descriptive | 3 Marks | 2 | 6 |
SA Type | Descriptive | 2 Marks | 6 | 12 |
VSA Type | Fill in the Blanks |
1 Mark | 4 |
12 |
True-False | 4 |
MCQ | 4 |
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